OMGCheers Shipping Policy

Order Processing and Fulfillment

Orders are typically processed within one to two business days, Monday through Friday, excluding holidays.

Once an order is placed, it is routed to the nearest available fulfillment location or to a fulfillment partner that has the requested product in stock. A shipping label is then created, and the order is prepared for carrier pickup, generally within two business days.

During periods of high order volume, holidays, severe weather, or limited product availability, additional processing time may be required.

Order Verification

To protect our customers and prevent unauthorized transactions, certain orders may require additional verification before they can be shipped. An order may be temporarily placed on hold if:

-The payment information cannot be verified.
-The billing and shipping information appears significantly inconsistent.
-The shipping address is incomplete or incorrect.
-The transaction is flagged by our fraud-prevention system.
-Additional age or identity verification is required.

Billing and shipping addresses do not always need to match. However, unusual or substantially different information may trigger a routine security review. If your order is placed on hold, please contact our customer support team so we can help verify the information and complete the order.

Shipping and Delivery

OMGCheers orders are generally shipped through UPS or FedEx. Available shipping options and rates are calculated at checkout based on the destination, package weight, and selected delivery speed.

Most orders arrive within three to seven business days after carrier pickup. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, destination restrictions, or other circumstances outside our control.

Orders containing multiple products may be shipped separately depending on product availability and fulfillment location.

Tracking Information

Tracking information is provided by email once a shipping label has been created. Please allow up to 24–48 hours after receiving the tracking number for the carrier’s system to display movement.

If you do not receive a tracking number within two business days, or if your tracking information has not updated after 48 hours, please contact us at support@omgcheers.com.

A tracking delay may occur because:

-The carrier has not yet scanned the package.
-The order requires additional payment or identity verification.
-The shipping address is incomplete or cannot be verified.
-The billing and shipping details triggered a routine security review.
-The requested product is being transferred to another fulfillment location.
-The carrier is experiencing operational, weather-related, or holiday delays.

Our customer support team will review the order and provide an update as quickly as possible.

Age Requirements and Adult Signature

You must be at least 21 years old to purchase alcoholic beverages through OMGCheers.com.

A valid government-issued photo ID and the signature of an adult who is at least 21 years old are required at the time of delivery. Packages containing alcohol cannot be left unattended, and exceptions cannot be made to the adult-signature requirement.

Customers are responsible for ensuring that an eligible adult is available to receive the shipment. Additional charges may apply if a package is returned after unsuccessful delivery attempts.

Shipping Restrictions

OMGCheers complies with applicable federal, state, and local alcohol-shipping regulations. Product availability and shipping eligibility may vary by state or destination.

If we are unable to legally fulfill or ship an order to the provided address, the affected order or products will be canceled and refunded to the original payment method.

We do not ship to P.O. boxes. Certain military addresses, freight-forwarding services, hotels, storage facilities, or other restricted destinations may also be ineligible for alcohol delivery.

Passage of Title

Where permitted by applicable law, title to products purchased through OMGCheers.com passes to the customer when the order is transferred to the shipping carrier. The customer is responsible for complying with the laws governing the purchase, possession, and receipt of alcoholic beverages at the delivery destination.

This provision does not limit any rights or remedies available to the customer under applicable law for products that are damaged, incorrect, lost, or otherwise eligible for review.

Damaged, Missing, or Incorrect Orders

Please inspect your order promptly after delivery. If your order arrives damaged, contains an incorrect product, or is missing an item, contact support@omgcheers.com within 48 hours of delivery.

Please include:

-Your order number.
-A description of the issue.
-Clear photographs of the shipping box, packaging materials, shipping label, and affected products.

Keep the original packaging and damaged products until our team completes its review. Do not discard or return any product without instructions from OMGCheers.

Returns

Due to alcohol regulations and product-safety requirements, returns are reviewed individually. Unauthorized returns will not be accepted.

Approved products must generally remain unopened, unused, and in their original condition. If a return is approved for reasons unrelated to an OMGCheers or fulfillment error, the customer may be responsible for return-shipping expenses and other applicable charges.

Refunds and replacements are issued only after the request has been reviewed and approved. Shipping charges may be nonrefundable unless the return results from an error by OMGCheers or one of its fulfillment partners.

Contact Us

For questions about processing, verification, tracking, delivery, or an issue with your order, contact:

support@omgcheers.com

Please include your order number so our team can assist you as quickly as possible.